Help - Technical Questions

I purchased access to the Dave Anderson Training System but I cannot start training. What do I do?

If you purchased access to the Dave Anderson Training System online, you should have received an email with your username and password. You will need to login with this information in order to start the course.

There are several ways to Sign In to the Dave Anderson Training System:

Once you login, you will be taken to the Main Menu of the Dave Anderson Training System where you will be able to begin your training experience!

 
I forgot my username and/or password. Can you remind me of my information?

Click the following link to recover your username and password:
(http://login.lightspeedvt.com/?lg=436).

Username and Password Recovery Page.

  • Enter your email address in the provided form and we will send you an email with your username and password.
  • Remember, you can change your username and password at any time by going to the My Profile page.
 
Why don't some parts of the site work? What is Flash Player?

Flash Player is a type of software that allows you to enjoy the most expressive, engaging experiences on the Web that combine interactive content with video, graphics and animation. In order to use the Dave Anderson Training System, you must download Flash Player onto your computers.

If you are having trouble viewing parts of the site, you may not have the most updated version of Flash Player on your computer. Flash Player is free, and takes only a short time to download.

Please click here to download the latest version of Flash Player.

 
The video plays very slowly or sometimes stops and starts. Why is this happening?

You may be experiencing problems watching the video because you do not have a high-speed broadband Internet connection or you do not have enough memory on your computer. If you close down other programs you don't need while playing the course videos, which may improve the video viewing experience. Please visit the Minimum Technical Requirements section of Help in order to read more about what Internet connection and computer setup we recommend to properly view the video content.

 
When I click on the PDF / Printable Worksheets, I cannot see or print them. What do I do?

If you are having trouble viewing and printing the PDF/ Printable Worksheets, you may not have the most updated version of Adobe Acrobat Reader on your computer. Since these documents are in PDF format, you will need this free software. Adobe Acrobat Reader only takes a short time to download.

Please click here to download the latest version of Adobe Acrobat Reader for free.

NOTE: If you are using a Mac with Safari as your Operating System, you will need to disable any pop-up blocker to view and print the worksheets.

 
I didn't receive a confirmation email with my user name and password. What do I do now?

Your spam filter may have stopped the enrollment email sent to you for your records with the confirmation of your registration. Please check your junk mail folder or spam filter to locate this email. Remember, bookmark the Sign In Page and then you can always access the Dave Anderson Training System easily from there.

 
The audio volume on the videos is too low, what can I do about it?

Use your cursor to move the slider on the audio volume up or down as applicable, and that should adjust the audio volume to the level you need it.